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York Realty

York Realty

4.4(77 reviews)See reviews ↓·Toowoomba

About the company

York Realty was established in April 2007. The agency has grown to be one of the largest real estate offices in Toowoomba. York Realty offers residential sales and property management. It has offices in Toowoomba City and Highfields.

What customers say

Based on genuine customer reviews

York Realty earns consistent praise across its residential sales and property management work in Toowoomba, with the named staff shaping much of the feedback. Wayne Hamlet is repeatedly credited for honest, transparent handling of house sales, from family homes in Rangeville to downsizing moves, with sellers noting regular updates on progress and plans at each stage. Ofelia is singled out as a property manager whose detailed inspection reports and improved communication impressed owners after she took over their rentals.

Margie Hamlet draws similar appreciation for her friendly manner, same-day response to maintenance requests, and genuine care for tenants. Brenton and Mark are named for making sales straightforward. Something that features in review after review is the ease of transferring investment properties from another agency, with reports and repairs managed efficiently once the change was made.

Reviewers also mention reliable advice, dependable follow-through, and a personable approach that keeps buying, selling and renting manageable. The team as a whole is described as kind and professional, with the integrity shown during negotiations standing out as much as the results achieved. Trust built over repeat transactions, including multiple purchases and sales spanning many years, recurs as a reason clients return and speak warmly of the experience.

Real estate consultant

Reviews

Reviews are taken from publicly available sources.

SW
Smitty Werbenjagermanjensen6 August 2026

Great realtor! A special thanks to Jordan who helped us out very quickly and efficiently. He was also very friendly and knowledgeable.

GL
Greg Luck2 June 2026

I cannot speak highly enough about Brenton and Mark. A truly excellent experience. Thanks for everything and for making the sale of our house so straight forward!

C
Connor20 May 2026

I was a tenant with York Realty for one year, and I would strongly advise against renting through this agency. Our tenancy was full of unprofessional conduct, dishonesty, and serious neglect of both tenant rights and property standards. At the start of the tenancy, the property was handed over in poor condition. Multiple areas were left unclean, mould was present on curtains, and there was a possum issue (urine leaking through the roof). We had to clean and remove mould ourselves. We lodged a report with the RTA shortly after moving in, and we kept full dated photo and video evidence from entry to exit. Throughout the tenancy, maintenance requests were ignored, delayed, or outright denied not by the owner, but the realestate. Serious issues included: • Mould in both bathrooms caused by leaks, failed seals, poor drainage, and glass cancer. Several trades inspected, but repairs were never approved. • A main bedroom light requiring an electrician went unfixed for over 7 months, only repaired the week before us vacating. • The balcony door leaked heavily during storms (soaking towels), grew mould, swelled, and often couldn’t be opened. • Widespread water damage to walls and ceilings (cracks, patchwork sinking, leaks under the house). • Faulty stove top that tripped the power if more than one burner was used. • Dishwasher racks were rusted, damaging cookware. • Air conditioner wiring melted after a lightning strike and was never repaired. • Laundry tap didn’t fit the sink properly. • Clothes line was unstable. • Garden and general property maintenance were neglected. • Light fittings and door handles across the property were loose, broken, or incomplete. When we raised these issues (repeatedly), York Realty: • Claimed they had contacted the owner or booked maintenance when they had not. (confirmed by new realestate and trades people) • Told us directly that the owner “never responded” to emails, though we later learned they never passed issues on. (confirmed by new realestate and trades people) • Told us to us directly the owner didn’t want to rent to us because of our age. • Described the owner to us as “shady and notoriously bad.” • Failed to notify the owner of our Notice to Leave. (confirmed by new realestate) • Displayed unprofessionalism in their office (including inappropriate décor: a red half human/half dog statue wearing a kink collar). It was only once the property changed management that we discovered the extent of how much had been withheld or mismanaged. To be clear: • We caused no damage to the property. • Every single issue we raised was pre-existing or a legal responsibility. • We have full dated photo/video evidence, correspondence, and even a recording of the property manager saying bad things about the owner and that the property only looked presentable because we maintained it ourselves. York Realty failed at the most basic responsibilities of property management, honesty, communication, and providing a safe home that meets minimum housing standards. Our experience was stressful, disappointing, and unacceptable. I would never recommend renting through York Realty. I also forgot to mention: we had multiple people come to the property, unannounced and without entry notices. They also never respond to emails and references Check past reviews and there’s a common trending issue with York.. .

M
Max14 May 2026

Brenton has helped me buy and sell a few times over the last 15 years and there is no one I trust more in this space. 1000% recommend!!! Thank you B.

VB
Virgile b13 May 2026

Very happy with the service from York Realty. Since Ofelia became my property manager, I’ve really noticed a positive improvement in communication, professionalism, and the overall management of the property. The inspection reports are now much more detailed and thorough, which is greatly appreciated as a property owner. Thank you Ofelia for your great work.

MP
Mark Pampling13 April 2026

I’ve often been wary of real estate agents—perhaps unfairly—but working with Wayne Hamlet of York Realty completely changed that perspective. He is genuine, honest, and deeply committed to achieving the best outcome. Wayne guided my mother through the transition from our family home of 60 years into downsized living. He supported every step of the process, consistently going above and beyond—even when it brought him no direct benefit. His approach was professional, calm, and refreshingly low-pressure. He built our trust through clear communication and a straightforward, approachable manner. He was always available to answer questions and provide reassurance during what was a new and sometimes anxious experience for our family. Rather than overpromising, Wayne set realistic expectations around price and timing, then worked diligently to achieve them—ultimately exceeding what we thought possible. He kept us well informed throughout and ensured my mother felt comfortable and confident at every stage. His knowledge of the market, both broadly and locally, was excellent. With limited recent experience in real estate, we relied heavily on his guidance, which he delivered with clarity and care. Even after settlement, he checked in to make sure everything had gone smoothly. I highly recommend Wayne to anyone looking for a trustworthy and dedicated real estate agent.

JS
Jake Stadnik27 January 2026

Great property managers. They take care of everything. Highly recommend york realty for any of your rental property management needs

Real estate agents in Toowoomba compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Toowoomba are compared.

RankProviderRatingReviewsOpen Sat.
1Raine & Horne Toowoomba Real Estate Agents★ 5,0257No
2GOOD. Real Estate★ 5,057No
3MyHouse Realty Toowoomba★ 4,8300No
4NGU Real Estate Toowoomba★ 4,8155No
5RealWay Property Partners★ 4,7425No
9York Realty (this page)★ 4,477No
Contact
+61746136777www.yorkrealty.com.au346 Ruthven St, Toowoomba City QLD 4350
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed