Harcourts Launceston

I rarely leave negative reviews, but my experience with this agency has been extremely disappointing. I purchased my property through them and later appointed them to manage it as a rental. The property remained vacant for more than 80 days, resulting in significant financial loss and unnecessary stress. During this entire period, communication was poor and there was little evidence of any urgency to secure a tenant. Once the management agreement was signed, it became incredibly difficult to get hold of anyone. Calls to the property manager often went unanswered, and even calls to the office were frequently ignored. I constantly had to chase updates instead of receiving proactive communication. Week after week, I was told there were applications being considered, only to be informed the following week that the applicants had backed out or that the application had not proceeded for some other reason. This pattern repeated for months without any meaningful progress, clear strategy, or accountability. What concerns me most is the lack of care shown towards a landlord's investment. A property sitting vacant for nearly three months has serious financial consequences, yet I never felt that my concerns were taken seriously or that anyone was genuinely committed to resolving the issue. The most telling part of this experience is what happened after I terminated their management agreement and appointed another agency. The new agency secured a tenant and leased the property within just 8 days. That outcome speaks for itself and raises serious questions about the effort, strategy, and effectiveness of the previous management. Based on my experience, I cannot recommend this agency to property investors or landlords. Poor communication, lack of responsiveness, and an inability to deliver results cost me both time and money. I wish I had changed agencies much sooner.

Very happy with the service from this agency. Everything was handled professionally and clearly from start to finish. Big thanks to Neil for keeping me informed the whole time — I always knew what was going on. Highly recommend.

Jeremy is my preferred agent because he always provides excellent service, combined with achieving an exceptional sales outcome. His communication style between vendor and prospective purchaser/s effectively meets both parties expectations. He is very personable which assists in promoting a smooth sales process. Thank you Jeremy.

I have had a really positive experience with Harcourts Launceston and their property management team. Kaila has been especially helpful. She handled my recent matter efficiently and kept everything clear and stress-free. I also really appreciate her support across a few other issues as well. She is always responsive, professional. A big thank you as well to Kate for overseeing everything and ensuring a smooth experience. It is clear the team genuinely cares about providing good service and supporting their clients. Overall, I have been really enjoying the service and it is definitely one of the best property management experiences I have had so far. Highly recommend.

Excellent on both counts. Jake's professionalism coupled with his knowledge of the market resulted in my home selling for a great price, before it went to market, saving me money, inconvenience, and time. He also found me the perfect home to buy before it went fully on the market! His friendly manner, and his availability, made a stressful and emotional time much easier. I would recommend him to anyone looking to sell and buy a property. Jake's knowledge of the market, communication and professionalism were second to none! I was impressed by Jake's friendly manner and enthusiasm. His communication was excellent. His knowledge of the market, and his understanding of my needs resulted in the finding of the perfect property for me. I could not be happier.

Dedicated professional with heart! Jake ! Thank you from the bottom of my heart. You and Bibby made the sale of our property, in difficult circumstances, effortless. You were professional, compassionate and always just a quick call or text away. You worked to get us the result we needed, and at all times were sensitive and understanding . Can’t thank you enough !!

Best agent in Launceston . Jake was a pleasure to work with when selling our house. He was very transparent throughout the entire process and achieved a price we were extremely happy with. I would definitely recommend Jake to anyone looking to sell their property.