Blacks Real Estate

Save yourself from ruining your experience staying in a beautiful place like Mackay. Blacks Real Estate should not even be considered while looking for real estates in Mackay. "We DON'T work for you, we ONLY work for money" should be their jingle instead.

Not recommended. I would never rent through Blacks Real Estate again and defintely not have Puja as anyone's property manager. After our experience, I can now understand why Blacks Real Estate does not have the best reputation in Mackay. The reviews speak for themselves. My experience with Blacks Real Estate has been deeply disappointing and, in my view, both unprofessional and unethical, particularly during the final stages of our tenancy. We rented through the agency for over two years and consistently paid our rent on time, maintained the property well, cooperated with inspections, and complied with all tenancy requirements. We also accommodated multiple inspections prior to vacating and spent over $1,000 on professional cleaning, rubbish removal, and preparing the property for handover. Despite this, nearly three months after vacating the property, we are still waiting for a final outcome regarding our bond. Throughout this period, communication was poor and obtaining clear updates proved extremely difficult. Emails often went unanswered, phone calls were not returned, and we were left chasing information regarding the status of our refund. What has been most frustrating is that after almost three months of waiting, we were advised that no refund was owing because further invoices and repair costs were still being considered. These claims were raised only after we vacated, despite regular inspections having taken place throughout our tenancy. We repeatedly requested clarification and supporting documentation, yet were left with more questions than answers. As tenants relocating interstate, we were originally led to believe that the bond process would be finalised shortly after cleaning, inspection, and handover were completed. Instead, we were subjected to ongoing delays, poor communication, uncertainty, and additional costs. This experience has not only resulted in financial strain but has also caused significant stress and mental distress for our family. No tenant who has fulfilled their obligations, acted in good faith, and cooperated throughout their tenancy should be treated this way. Throughout our tenancy, they ensured that multiple entry notices were issued for inspections and property condition checks. We received breaches for matters such as mould, which was an ongoing issue with the property, and for scuff marks on the induction, as if we were the first tenants to have used them and for something that would ordinarily be considered normal wear and tear. When questioned, we were told these were routine matters and nothing to worry about. Despite repeatedly complying with requests, completing multiple checklists time and again, and maintaining the property, we still found ourselves facing additional claims after vacating. And it does not end there. Despite all this, they will make sure to not give a good reference and will make it diffciult for you to get a property anywhere else. No wonder why people renting through this real estate abscond. As there is definitely no place here for honest and genuine tenants like us. A property manager's responsibility does not end once a tenant hands back the keys. Transparency, communication, and fair treatment should continue through to the finalisation of the bond and any outstanding matters. I have lived in Australia for almost eight years and rented through multiple agencies during that time. This has been, by far, the most frustrating and disappointing end-of-tenancy experience I have encountered. If you are looking for a good real estate agency, I would strongly recommend saving yourself the financial stress, mental distress, and frustration that we have experienced and considering other options. I am sharing this review so that prospective tenants can make an informed decision before engaging with Blacks Real Estate. "We work for you" sounds great in the jingle. Unfortunately, I couldn't disagree more.

Absolutely disgraceful experience. This agency sets the bar unbelievably low for professionalism and then somehow still manages to fall short of it. From the beginning, communication was poor, inconsistent, and felt like we were being brushed off at every step. We met all the criteria and put in the effort expected of any serious applicant, yet were treated like an afterthought the entire time. Getting a straight answer was nearly impossible, and any updates felt like they came only after repeated follow-ups—if at all. The whole process felt disorganised, unfair, and like a complete waste of time. It’s hard not to feel like applications are just going through the motions with no real consideration given. If you value your time, energy, or sanity, I’d strongly recommend avoiding this agency and looking elsewhere. Easily one of the most frustrating rental experiences we’ve had.

Horrible experience trying to get a rental through blacks real estate Mackay. The “bloke” at the front desk couldn’t have been any less interested, it was like pulling teeth trying to get him to grab the rental manager for us. After we applied for a rental, we had no follow up phone calls, staff did not want to assist at all. I would rather sleep under a tarp then get a rental through blacks real estate.

Ended up withdrawing an application after speaking with the property manager, Puja, who was rude and unprofessional. Didn’t want to be locked into 6 months dealing with that sort of attitude. The only good person I have dealt with in this place is Brock. He is always helpful and friendly. Nobody else seems to care about any level of professionalism

Andrew helped me get the property in many ways, We had a lot of hurdles to get over but he stayed with me and got the job done. Most appreciative for the work put in and the patience received.

Think twice before renting through Blacks Real Estate. My experience with this agency, and specifically with the property manager Puja Manhotra, has been extremely disappointing and unprofessional. When I first moved into the property, two doors were broken. It took more than 10 calls and multiple emails before the issue was finally addressed. The repairs only happened after I mentioned that I might have to withhold rent due to unresolved maintenance issues. Now I am trying to transfer my lease and I provided three potential tenants more than four weeks ago. Instead of contacting the people I provided (as expected during a lease transfer process), the property manager listed the property publicly without informing me. On top of that: - My emails are not being answered. - Phone calls are not being returned. - I have received an invoice for three weeks of rent, despite already lodging four weeks of bond with the RTA. - No proper effort appears to have been made to contact my references or assist with the lease transfer. This lack of communication and transparency is extremely frustrating for a tenant who has tried to follow the correct process. I will be raising this matter with the Residential Tenancies Authority (RTA) and exploring further options if necessary. Tenants should be very cautious before dealing with this agency.