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The Agency | Northern Tasmania

The Agency | Northern Tasmania

4.0(291 reviews)See reviews ↓·Launceston

About the company

The Agency operates as a national real estate brand spanning six states and territories in Australia. It has 450 agents nation-wide and 12,000 properties under management. Steven Chen is a Co-Founder and member of the Executive Team. The Agency has a China Desk and an AML/CTF Compliance function. Its services include buying, selling, renting, investing, property management and project developments.

What customers say

Based on genuine customer reviews

In Launceston, the agency draws consistent feedback for the professionalism and efficiency of its team across sales and rentals. Emily Woods is singled out for patience and clear guidance, helping renters and a relocating family secure homes without hassle, while Trindy Hogan is credited with responsive, supportive handling of inspections and maintenance over long tenancies in Invermay. Melissa earns praise for honest negotiation after managing both a purchase and a sale, and Richard is trusted by owners overseeing a sale from a distance. Elizabeth is noted for prompt replies and quick arrangement of maintenance, with front desk staff described as friendly and helpful.

A theme running through the feedback is the stress-free nature of transactions, underpinned by proactive updates and a willingness to go further than expected, such as watering plants while owners were away. Several accounts note being kept informed from first contact through to settlement, and the team's warmth, honesty and reliability are highlighted by buyers, sellers and tenants alike. Careful handling of paperwork and clear guidance at each stage complete the picture of a service experience that leaves clients comfortable and confident throughout.

The Agency | Northern Tasmania — Customer photo
The Agency | Northern Tasmania — Customer photo

Reviews

Reviews are taken from publicly available sources.

CB
Cat Blackwell16 June 2026

Being located away from the house we were selling, the most important thing for us was feeling comfortable and at ease with our agent. This was the case with Richard. Having complete trust and leaving everything in his hands meant we were able to be totally hands off and comfortable that our sale was being handled professionally and with care.

LM
lutfi msuharyanto12 May 2026

Trindy Hogan and The Agency Tasmania have provided a very positive renting experience for our family throughout our long-term tenancy in Invermay since 2019. Trindy has always been approachable, professional, responsive, and supportive in handling inspections, maintenance matters, and communication during our recent relocation process. As tenants, we truly appreciated the respectful assistance and smooth communication provided over the years. It made the tenancy experience much more comfortable and well-managed for our family. Many thanks again to Trindy Hogan and The Agency Tasmania for the professionalism and support.

HK
Hevi Kurnia Hardini12 May 2026

Trindy Hogan and The Agency Tasmania have been wonderful throughout our long-term tenancy in Invermay since 2019. Trindy has always been professional, responsive, understanding, and supportive during inspections, maintenance communication, and also throughout our recent vacating transition to Hobart. We truly appreciate the respectful and helpful assistance provided over the years, which made our renting experience much smoother and more comfortable for our family. Thank you again to Trindy Hogan and The Agency Tasmania for your support and professionalism.

AT
Alison Taylor7 April 2026

Melissa is a 10/10 real estate agent! Melissa is a 10/10 real estate agent. We purchased a property through Melissa and she sold another property for us within a month in a very tough Bridport market. She was professional, efficient, worked overtime and went above and beyond to ensure both processes were seamless and hassle free. We were impressed by her negotiation skills and the way in which she communicated with us. She is a kind, honest and caring person and if you want an easy, fun and fast process she is the agent you need!

BU
Bishal Upreti2 April 2026

I had a great experience with Nicole and Emily. They were both professional, friendly, and very helpful throughout the entire process. Communication was clear and timely, and everything was handled smoothly from start to finish. I really appreciated their support in making the process easy and stress-free. Highly recommend Nicole and Emily for their excellent service!

IN
Inder Natt19 March 2026

We had a wonderful experience working with Emily Woods. She made the whole process very quick, smooth, and stress-free. Emily was very helpful, responsive, and guided us properly at every step. Thanks to her support, we were able to secure a home without any hassle. Highly recommend her to anyone looking for a reliable and efficient real estate agent!

TB
Toby Barnes10 March 2026

Hello all, I’m not usually one to make reviews like this, but this situation is beyond a joke and I don’t want anybody else to have to deal with what I’ve had to deal with. For a year I held a tenancy at 16 Ernest Street, Kings Meadows. At the time I was accepted for the property I was extremely desperate and had no other options. The property was not satisfactory to be handed over in the condition it was. For starters, the backyard grass was knee height. There were three wooden cabinets left behind by the previous tenant, which I disposed of in my own time and at my own expense. Looking back now, I shouldn’t have done that — this should have been taken care of before my lease even started, along with many other issues. The house was supposedly “professionally cleaned” prior to handover, but it absolutely was not. I had to clean a large portion of the house myself before I could even move my belongings in. The carpets are very old, stretched, and coming apart in places. I was told they had been cleaned, yet the house stunk strongly of dog and was full of dog hair throughout. The plumbing under the kitchen sink overflows and floods the cupboard every time it’s used. I was also told the shed would “slightly” leak during heavy rain. In reality, during winter the storeroom and flat area of the shed would be ankle-deep in water that smelled of sewage. There is also a hole in the garage floor containing raw sewage with no proper cover. The kitchen floor sits directly above the garage and has no insulation at all. Even with the wood heater absolutely cranking in winter, there was no way to keep the house warm. There is a retaining wall at the back of the driveway that is dangerously close to falling due to a massive tree in the neighbour’s yard, which also drops debris straight into the property. I reported this within months of moving in, along with the ongoing sewage and flooding issues in the garage. I reported these problems multiple times. I sent numerous emails to the property manager and received no replies. I also requested copies of my lease and condition reports from inspections, which I never received. I understand it’s an old house and that comes with issues but for $500 per week with raw sewage exposed under the house, this goes far beyond reasonable wear and tear. The garage was completely unusable, and the situation posed a genuine risk to my health. To top it off, there is an unstable alcoholic living next door. According to neighbours, she has had issues with every single tenant who has lived there. She would come out and abuse us for no reason, call the police, and report us to the real estate. On one occasion she threatened me for washing my car in my own driveway. You can regularly hear her screaming abuse at her partner. We are not party people, we all work full time and live quietly. In over six years of renting, I have never experienced such neglect. Now, after all of this, they are attempting to take my bond because I did not have the carpets professionally cleaned. Why should I? The carpets were not clean when I moved in. They stank of dog and were full of dog hair from day one. My health was compromised living in this house, and I have been paying $1,000 a fortnight to live in these conditions. I will not accept being penalised for issues that existed long before I moved in These are just the main issues there are plenty more

Real estate agents in Launceston compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 11 businesses in this category in Launceston are compared.

RankProviderRatingReviewsOpen Sat.
1Harrison Agents Launceston★ 4,9572No
2Peter Lees Real Estate★ 4,9473No
3McGrath Estate Agents Hobart | Launceston★ 4,9175No
4Ray White Living Here - Invermay★ 4,7410No
5Josh Hart - McGrath Estate Agents Launceston★ 4,720Yes
11The Agency | Northern Tasmania (this page)★ 4,0291No
Contact
+61363333600theagency.com.au117 Cimitiere St, Launceston TAS 7250
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed