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The Agency Gold Coast

The Agency Gold Coast

4.8(104 reviews)See reviews ↓·Gold Coast

About the company

The Agency is a real estate company with a Gold Coast office in Queensland. Matt Lahood is Founder and CEO Real Estate, Paul Niardone is National Founder & Executive Director of The Agency Group, Steven Chen is Co-Founder and part of the Executive Team, and Andrew Jensen is Executive Chairman & Joint Group CEO.

Christian Chaplin is General Manager of Sales for Queensland, Maria Carlino is National Head of Property Management, and David Fairbairn is a Commercial Property Partner. The Agency provides property management services. Its project marketing division covers New South Wales, Victoria, Queensland, Western Australia and the Australian Capital Territory. The Agency also has a commercial property division and a China Desk.

What customers say

Based on genuine customer reviews

First-time sellers and buyers pursuing coastal properties feature prominently among the accounts, and a consistent thread is the calm, professional guidance they received through what many had expected to be a demanding process. Rhys is named repeatedly for his market knowledge, straight-shooting manner and clear communication, with vendors noting that questions were answered promptly and that they were kept informed at each stage, including after open homes.

Results exceeding expectations recur, among them multiple offers and a sale secured ahead of a scheduled auction, alongside appraisals that aligned closely with final sale prices. Jessica is also singled out for understanding client needs from the outset and for thorough updates throughout sales and marketing, while Meagan and Sarah are mentioned among a friendly, down-to-earth team. The ability to manage tenants during a sale, coordinate inspections and navigate a challenging situation without losing composure comes up often.

Sellers who had not transacted for two decades remark on how little they needed to do, and buyers describe trust and transparency in negotiations and terms. Transactions spanning Burleigh Heads and the surrounding area, sometimes two in a single month, round out the picture of an office that handles residential sales from listing to settlement, with the team's accessibility and courteous handling of stressed questions forming a recurring theme.

The Agency Gold Coast — Customer photo

Reviews

Reviews are taken from publicly available sources.

BR
Brian Rafferty27 February 2026

Loved my experience working with the team at The Agency Palm Beach. Rhys, Jessica, Meagan, Sarah and everyone else I've interacted have been super friendly, down to earth and professional. Absolutely recommend them!

MG
Michael Green20 October 2025

For the second time in two years the agent, (who just sold one of my investment properties) used her expert knowledge of the current market, outstanding communication skills and personalised approach to achieve a settlement way above what I had expected, by more than 20%. I was preparing to travel overseas, the tenants exit was delayed and I became ill. The agent showed genuine care and support managing all the details of the property presentation and together with the conveyancer settled the property while I was still away. I can't recommend her too highly.

CR
Craig Ryan9 June 2025

Working with Rhys was an outstanding experience from start to finish. His professionalism, deep market knowledge, and commitment to achieving the best possible result truly set him apart. Rhys’s communication was second to none — clear, consistent, and always keeping us informed and at ease throughout the process. What impressed us most was how hard he worked behind the scenes to achieve a result we never thought was possible. He approached every step of the sale with integrity and determination, ensuring we not only felt supported but confident in our decisions. Rhys delivers a level of service and expertise that is premium. He is an excellent agent in every sense and we wouldn’t hesitate to recommend him to anyone looking to sell. With Rhys, you’re not just getting a great result — you’re getting the best experience possible.

DW
Daneekah Wells17 March 2025

Great agent! Highly recommend . Rhys was a wonderful agent to deal with, he always maintained great communication and treated us with utmost respect throughout the purchasing journey from the beginning through to the end. For our journey in particular, finding a good agent made the process feel easy and as stress free as possible. Thanks Rhys & the team! :)

DP
Danielle Pomeroy15 March 2025

Sold!!!!!! We are thrilled with the result Rhys and the Belle Palm Beach team achieved for our home at Burleigh Heads. We managed to get multiple offers and had it sold a week before the scheduled auction day. Always there when we had questions and not a typical real estate agent - (sorry not sorry). Oh and did I mention Rhys sold another property for us in the same month! Of course would recommend. Thanks Rhys.

DJ
Darren Jonathan14 March 2025

Rhys and his team at Belle property Palm Beach are amazing. As first time sellers Rhys guided us through the process like a true professional. Rhys was always available to answer our sometimes crazy stressed out questions calmly and courteously. His local knowledge is exceptional which gave us a fantastic outcome. Rhys was recommended by a friend and we couldn’t recommend more, you’ll be in good hands with him.

RK
R K28 January 2025

An easy and positive experience. Rhys sold my family home after my Mother passed away and was very knowledgeable. His wisdom, advice and insights with regards to selling in the current market proved to be correct and enabled us to get a great result with the quick sale of the property. But above and beyond his great market knowledge, I found Rhys to be a friendly and genuine person whom it was a pleasure to do business with.

Real estate agents in Gold Coast compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Gold Coast are compared.

RankProviderRatingReviewsOpen Sat.
1Jordan Thams Real Estate Agent Surfers Paradise, Gold Coast - Ray White Advantage★ 5,0100Yes
2Just Property Gold Coast★ 5,042Yes
3LJ Hooker Southern Gold Coast - Real Estate Agency★ 4,9894No
4Fox's Real Estate★ 4,9263Yes
5Property Sphere Real Estate★ 4,9106Yes
8The Agency Gold Coast (this page)★ 4,8104No
Contact
+61731854191theagency.com.au/office/10/gold-coast1/11 Palm Beach Ave, Palm Beach QLD 4221
Working hours
Monday09:00–16:30
Tuesday09:00–16:30
Wednesday09:00–16:30
Thursday09:00–16:30
Friday09:00–16:30
SaturdayClosed
SundayClosed