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360 Property Management

360 Property Management

3.6(115 reviews)See reviews ↓·Mackay

About the company

360 Property Management is a First National business operating in Mackay, Sarina and Nebo. The business has been operating since 1995. It sells, rents and manages real estate. Through the First National Foundation, it supports CQ Rescue Helicopter Service and Kids Helpline.

What customers say

Based on genuine customer reviews

360 Property Management manages rentals and investment properties in Mackay, and the accounts left by clients describe a service that has largely worked well over long periods. Several tenants who rented through the agency for years recall inspections being handled without drama, maintenance attended to promptly and communication that kept both sides informed, with the friendliness of the team a recurring theme.

Barb is named for her work with first home buyers, explaining each step before a valuation and giving nervous purchasers confidence that their offer was sound, while Kris is credited with looking after one investment property for more than a decade, and Petra is remembered for going out of her way to help a client after a meeting. Anita is praised for her handling of a long tenancy.

Alongside this, a number of owners and tenants report frustration: mistakes during management that carried a cost, repairs arranged with only a single quote, property condition not matching what was promised at the start of a lease, and a perceived lack of care once issues arose. Communication and responsiveness sit at the centre of both the positive accounts and the complaints, and the experience described varies considerably depending on who was managing the property.

Reviews

Reviews are taken from publicly available sources.

LL
Linda Lindsay30 July 2025

EXTREMELY HELPFUL AND EFFICIENT. I picked Barb at random to value our house. She was extremely helpful and explained everything before she gave us a valuation and we agreed to put the house up for sale. Everything moved very quickly from then. She had the photographers out in the next 2 days, an internet Ad and an Open House for the following Saturday. She had the Monday as the final day for offers, and we agreed to the offer and were blown away by the efficiency of the whole process.

AS
Anthony Shaxson22 July 2025

ACHIEVED PERFECT RESULT. The entire experience with Barb was an absolute pleasure starting with a preliminary appraisal 18 months before listing. When we eventually went to market, she explained every part of the marketing campaign including costs and advertising, so no surprises. She kept us fully informed throughout the entire process of offers and feedback from inspections, and achieved a perfect result for us in a fairly short campaign. I would love to be able to use her services again in the future.

LS
Lavanya Shankar17 February 2025

I recently purchased an investment property and Melanie had supported me through the entire process, she is knowledgeable, calm and very supportive. She ensure to guide us appropriately at every stage and made the whole process super smooth for us, it was such a pleasure dealing with Melanie

L
Leanne9 October 2024

360 now appears to be with First National, I can’t comment on First National as I have had no dealings with them, I can however rate our experience with 360. 1 star is being generous. Over the course of managing our property 360 made many mistakes that cost us money. We sold our property but would have been finding another agent had that not happened. I would not recommend them as property managers.

FC
Fabien Courtois10 January 2024

We have been with 360PM for more than 10 years managing our investment property in Mackay. Kris has been our guardian angel helping us keep this house afloat for many years. 360PM's communication and professionalism has been outstanding and we do not hesitate to recommend them.

BN
beck noack6 December 2023

Easy to find car parking and staff are friendly and helpful. Enough room in front office to wait comfortably. They have business cards for all kinds of services that you may need for work around the house. Tegan was informative when asking questions and helpful with filling out paperwork.

LC
Liam Cherry5 November 2023

Stay away!!! Very unprofessional and no care for the home owner! Needed an aircon replaced on our investment property. They got one quote "using their guys" which was $2800. Even though I dont live there I knew this was utterly ridiculous and got another quote which was $800 for the same job. You would think they would get two quotes as you pay them a weekly fee to manage your property. You need to prompt them to do things that they should be doing anyway. Pick another real estate agent that actually shows some professionalism. Zero care for the home owner!!

Contact
+61749441360www.360pm.com.au258 Shakespeare St, Mackay QLD 4740
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed