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Re-define Real Estate

Re-define Real Estate

4.8(346 reviews)See reviews ↓·Melbourne

About the company

Re-define Real Estate is a real estate agency based in Melbourne. The agency provides residential sales, management and rental services for Melbourne residential property. It also offers commercial sales, management and leasing for Melbourne commercial property. In addition, Re-define Real Estate provides short-stay property hosting and management for owners and guests.

What customers say

Based on genuine customer reviews

Consistent professionalism from named staff runs through what clients report about this agency, with Kelly, Shruthi, Rina, Philip and Helena each drawing thanks for their particular contributions. A number of customers describe how smoothly a first rental came together, noting that questions were answered patiently and updates arrived quickly and accurately. A detail many reviews return to is the clarity of communication before, during and after a transaction, a quality overseas owners valued when receiving regular status updates that gave them peace of mind.

On the sales side, several accounts note Philip's grasp of market conditions and his judgement about timing, guiding vendors through each stage so that sales proceeded efficiently without pressure. Property management clients commend the proactive handling of tenancies, including end-of-lease steps and bond releases completed quickly and transparently, with tenants recovering full bond amounts without difficulty.

Landlords letting out homes in areas such as Safety Beach note how swiftly viewings were arranged and tenants found, crediting Helena's patience and genuine care throughout. Reviewers also appreciate being contacted only when necessary, finding that level of engagement respectful rather than intrusive. Patience, honesty and follow-through across leasing, management and sales work recur throughout, with Kelly frequently singled out for her calm support of first-time renters.

Property investment companyProperty management companyReal estate rental agency

Reviews

Reviews are taken from publicly available sources.

HL
Haiming Li3 July 2026

Helena and Kelly have been absolute pleasure to work with. They are incredibly professional, proactive, and always handle everything seamlessly. I highly recommend them to anyone looking for a reliable and stress-free property management experience.

CM
Chenuri Meegahapola26 June 2026

⭐⭐⭐⭐⭐ I had an amazing experience with Re-Define Real Estate and couldn’t recommend them more highly! A very special thank you to Kelly, who went above and beyond to help me secure my new home. From the very beginning, she was incredibly kind, patient, professional, and always happy to answer my many questions. She made what could have been a stressful process feel smooth and straightforward, and I always felt genuinely supported every step of the way. Thank you again, Kelly and the Re-Define Real Estate team. I truly appreciate everything you’ve done and wouldn’t hesitate to recommend your services to anyone looking for a reliable and caring real estate agency!

EC
Eddie Cheung26 June 2026

Excellent Communication with client and Professional knowledge in the property market. Not only did the agent provide us with excellent market knowledge of Melbourne, but they also kept in close contact to provide prompt updates on our property's status, giving us great peace of mind as overseas owners.

IF
Iris Fan7 June 2026

Really Pleasant Experience Renting with Agent Kelly. As a fresh graduate, this is my first time renting outside student apartment and the overall process is really enjoyable. My agent Kelly is so patient with all my request and communications. All feedbacks and updates are quick and precise.

GC
Greten Consulting26 May 2026

Philip had his fingers right on the market pulse and found the best way of selling my property without compromising cashflow. He communicated efficiently and only when required without being in my pocked, which was very much appreciated. I highly recommend Philip and his team.

ZS
Zeenat Sajan28 April 2026

Excellent overall experience with complete support. Re-define has helped me rent out my property at Melbourne CBD. They were knowledgeable, extremely helpful and very professional. I had to travel overseas urgently and they took care of everything from advertising to viewing and getting the property ready for renting. Rina at Re-define went over and above with the property management services she has provided. The occupancy rate for my flat has been maximum under their management. I would recommend Re-define 100%, as a property owner, for a hassle free experience!

KD
Kim Duong22 April 2026

Excellent service and very professional agent. Philip is a very professional and reliable agent. He communicates clearly and responds quickly to all my questions. Throughout the process, he demonstrated strong market knowledge and provided helpful advice. He was patient, supportive, and made everything smooth and stress-free. I really appreciate his effort and would highly recommend him to anyone looking for a trustworthy agent.

Real estate agents in Melbourne compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Melbourne are compared.

RankProviderRatingReviewsOpen Sat.
1Ray White Phillip Island★ 4,9473Yes
2VICPROP CBD★ 4,9470No
3First National Real Estate Melton★ 4,9214No
4Get RARE Properties - Melbourne★ 4,9151No
5Real Estate of Melbourne★ 4,9137No
10Re-define Real Estate (this page)★ 4,8346No
Contact
+61390000678www.re-define.com.auLevel 24/570 Bourke St, Melbourne VIC 3000
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed