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Empire Real Estate Agency

Empire Real Estate Agency

4.7(43 reviews)See reviews ↓·Cairns

About the company

Empire Real Estate Agency is a real estate agency in Cairns. Vicki Eriksson is the founder, agency owner, Principal Agent, sales agent and property manager. Jade O'Donnell is the Office Manager. The agency offers sales and property management services. Empire Real Estate Agency was a finalist in the REIQ 2025 Excellence Awards across three categories, including Regional Residential Agency of the Year.

It is the only Cairns agency to be a finalist across all 29 categories. The team has over 30 years of living in Cairns. For sellers, the agency offers a complimentary staging consultation prior to booking professional photography. The agency has a policy of zero staff turnover for property management.

What customers say

Based on genuine customer reviews

Property management consistently emerges as the strength that runs through the feedback for this Cairns agency, with Vicki Eriksson named again and again as the person behind the experience. Owners describe her as proactive, reliable and unusually responsive, noting that she keeps them informed before and after each decision and handles maintenance and repairs without prompting. Several customers mention that investment properties were prepared, improved and tenanted quickly, including one that had sat empty before she took it on and was leased within a month.

Landlords living interstate or overseas repeatedly mention the peace of mind that comes from having someone they trust to act on their behalf, and tenants describe inspections and concerns being dealt with efficiently and without stress. Reviewers also highlight her knowledge of the local rental market and the guidance she offers on getting a property ready. An observation shared by more than one reviewer is the contrast with previous managers, with clients saying communication, follow-through and courtesy were noticeably better here. The recurring thread is dependable, hands-on management that treats each property as if it were her own, and it is this consistency across leasing, inspections and day-to-day care that shapes most accounts.

Reviews

Reviews are taken from publicly available sources.

DL
dave lodge14 July 2026

I have been trying to find a property that would suit my requirements… enter Vicki within a week she found the perfect spot for me and a mate from the moment we met I knew I was in safe hands and the whole process happened within a week ….. thank you team empire I love my new home

NC
Nitol Chakma16 May 2026

I thank to concern especially Vicki, our property Manager of the Empire Real Estate, for managing a house for us. We have had a very positive experience with the agency so far. The team has been professional, responsive, and extremely helpful throughout the entire process. Communication has been clear and timely, and they have made settling in a smooth and stress-free experience. We truly appreciate the support and excellent service provided to date and would highly recommend the agency to others.

NZ
Nic Zee25 February 2026

Empire Real Estate just facilitated one of the smoothest rental transitions I've ever experienced. Vicki was very professional and accommodated all of our requests while keeping to a very tight deadline. Happy to recommend Empire Real Estate to anyone looking to rent.

CM
carl morton30 September 2025

I have no hesitation in recommending Vicki Eriksson of Empire Real Estate. I have recently gone back to her to manage my rental property in Cairns again. I find her highly professional, and she didn't muck around in finding me another good tenant.

PG
Peter Goh25 September 2025

Vicki Eriksson of Empire Real Estate Agency was recommended to us by a wonderful real estate agent by the name of Daniel Sheehan. As we have had some bad experiences with property managers in the past (in the ACT and WA), Vicki's professionalism came as a surprise to us. She worked tirelessly to lease our property and kept us abreast throughout the process. Her responsiveness and timely communications build on the confidence we have in her. We are happy so far, and we have no doubt that Vicki will continue to look after our interest and our investments.

LR
Liz Rennie23 September 2025

We have had a wonderful experience with Vicki as our property manager. We first discovered her when she managed our neighbour's property. We overheard her employing contractors to smarten up the property and get it ready for new tenants. And the tenants she found were always great and respectful of us as neighbours. She did the same with our investment to guide us with what it needed to get it market ready. She is proactive in highlighting property maintenance, and we feel very safe with our investment in her hands. Statements are always punctual, and payment is readily made at the end of the month. Vicki is very easy to communicate with and always available to answer any concerns. I didn't know property managers like this existed as she cares about the care of our property as much as we do. We would happily recommend her services to other investment owners.

IC
Irish Chan30 August 2025

We just had our property inspection yesterday and Vicki was very professional, friendly, and thorough. She made the whole process easy and stress-free. I really appreciate how approachable and reliable she is—definitely one of the best property managers at Empire Real Estate. Highly Recommended!❤️❤️❤️

Real estate agents in Cairns compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Cairns are compared.

RankProviderRatingReviewsOpen Sat.
1Cairns Key Real Estate★ 4,974No
2Revolution Real Estate Cairns★ 4,942No
3Unique Real Estate★ 4,922Yes
4Twomey Schriber Property Group★ 4,81249No
5Explore Property Cairns City★ 4,8405No
7Empire Real Estate Agency (this page)★ 4,743No
Contact
+61742437566www.empirerealestateagency.com.au335 Sheridan St, Cairns North QLD 4870
Working hours
Monday09:00–16:00
Tuesday09:00–16:00
Wednesday09:00–16:00
Thursday09:00–16:00
Friday09:00–16:00
SaturdayClosed
SundayClosed