The Agency | Illawarra

Iwould like to express a positive feedback of one of your staff, Makayla Nardone. We currently rent a property with her as the manager and I have never in all my years of renting, been managed by someone as professional, communicative, respectful, and extremely helpful as her. Makayla knows our story at the end of our lease, and it hasn’t been an easy process by she has made it as easy as it could’ve been, but I couldn’t recommend her anymore to anyone and we are entirely grateful for the help she has provided me and my partner. Give her a pay rise!

If you're a homeowner considering this agency to manage your property, please read this first. We were tenants for one year and left in good faith, fully acknowledging legitimate issues raised. What followed was handled by Emma — and I'll let the facts speak for themselves. The carpet had minor damage. They insisted on full replacement, citing concerns about a colour mismatch if patched. When we received their own replacement quote, it stated there would be a mismatch anyway. We were never given a clear answer on that contradiction. When we pushed back, the amount was reduced. If the original claim was fair, why reduce it the moment we questioned it? For the blinds — years old, with only the bottom weight damaged — we were quoted $590.00+for full replacement. Our bond was held for over a month after vacating before we received any claims. When we asked to obtain independent quotes — a right under the Residential Tenancies Act — we were given a tight deadline and pressured to comply quickly. My wife was also misled into believing she had to use their preferred carpet cleaner because they were unsatisfied with ours. If this agency responds to say they acted in accordance with the Residential Tenancies Act and maintained open communication — I'd ask: does holding a bond for 30+ days, pressuring a response to independent quote requests, and reducing charges only after pushback reflect the professional standards they claim? We have the paper trail. We cooperated throughout. We conceded in the end — not because the claims were fair, but because my wife was postpartum and we couldn't sustain the stress. To homeowners: is this how you want your tenants treated in your name? And is this the standard you want representing your property?

I regret hiring Jordan Andonovski as my selling agent. He talked the talked but when it came to walk the walk he stumbled. He kept repeating over and over that he had 20 years experience but he acted like it was his first day. He didn’t appear to know how to talk to buyers and asked me for advice. I had a buyer contact me on Facebook out of frustration, as Jordan hadn’t replied to their email making an offer. He was not successful selling my home and I sold with a different agency for a higher price. I found him to be a waste of time and money. Jordan was an undischarged bankrupt in 2020. I don’t want to have any contact with any office of The Agency again.

Me and my family are disgusted with the property manager, we have never been treated like this in our years of renting until we rented with the agency. One of the ladies there were so rude to us it was appalling, she would give us a terrible attitude anytime we would talk to her, we high do not recommend this place ever

The team that helped me get my rental recently were super friendly and helpful. This is actually super rare now, thankful to have them to deal with. Thanks Kirra and Taryn. Appreciate dealing with nice people!

I have been using the Agency Illawarra for property management for the last two years and give them a 5 star rating. I have found Makayla to be exceptional in managing our investment. Makayla has been very proactive across all areas of the tenancy and has displayed a high level of competency in different scenarios (letting to new tenants, repairs & improvements, compliance, cost management). She has not simply asked me what we wanted to do in different situations, but has given recommendations, which has made it much easier and has consistently turned out positive. Recently Makayla managed a medium sized renovation for us and the communications with us and the trades was very good. More importantly the end results were fantastic! In addition the budget was less than we expected (unusual right?) as Makayla was watching the $. Thankyou The Agency Illawarra for looking after our property.

Very positive first impressions on working with Tarryn, a property manager currently managing my investment property. She made the transition of existing tenants onto a new contract with myself as painless as possible, and has handled questions and requests promptly and professionally. Highly recommend.