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Purnell Real Estate

Purnell Real Estate

4.9(186 reviews)See reviews ↓·Canberra

About the company

Purnell Real Estate is a real estate agency established in 1987. The agency is family-run and is now led by second-generation siblings Brie and Nick Purnell. The founders are Genette and Kevin, who have over 35 years of experience in the Canberra real estate market. Purnell Real Estate services Canberra and surrounding regions. It provides sales and property management services.

What customers say

Based on genuine customer reviews

Local market knowledge and steady communication emerge as the qualities most often praised by clients of Purnell Real Estate, with Nick, Steph, Angie and Will each named across accounts of sales and purchases. Reviews time and again mention how quickly questions were answered and how complications were dealt with before they grew into larger problems. A point that comes up often is the value of pre-sale preparation, including coordinating tradespeople and arranging professional photography ahead of a listing going live. Buyers describe a pressure-free manner that allowed time to reflect before making an offer, while sellers recall clear explanations that kept them grounded as decisions unfolded.

Honesty and a genuine, warm approach are credited to named staff, alongside organised and proactive handling that carried transactions through to completion. Competitive private treaty negotiations and bidding in testing conditions feature in several accounts of achieved outcomes. Sellers based interstate appreciated practical assistance with property touch-ups before the home was presented. Repeat clients note the same professional and approachable style across multiple dealings, and the consistent thread running through the feedback is a solution-focused habit of staying calm when complications arise while keeping all parties informed.

Reviews

Reviews are taken from publicly available sources.

SK
Stephanie Kennar20 July 2026

Solutions-focused agent. We fell in love with this home straight away, but unfortunately our timing wasn't initially right to secure it. Steph did a great job advocating for us and, after a few ups and downs (and a bit of stress along the way!), we finally got there. Throughout it all, Steph was open, honest and always looking for a solution. She helped navigate a few tricky moments and ultimately paved the way for a great outcome for both us and the sellers. Once we exchanged, Steph was across everything, keeping in touch with the solicitors, broker, valuer and us, to make sure all the pieces fell into place. We're absolutely thrilled with our new home and very grateful to Steph for helping us get there.

DG
Donna Gordon24 June 2026

Professional, experienced and personable. Steph was an absolute pleasure to work with throughout the process of my buying my first home. I had been searching the area for some time, she kept me in the loop with properties that matched what I was after, and was always quick to respond to my questions. Her market knowledge was fantastic and she clearly knew the area inside and out. She also shared great ideas about potential changes to the property, drawing on her own experience. Steph handled negotiations smoothly and professionally, with minimal stress. Her professionalism, patience, and attentiveness stood out. I couldn't have asked for a better Agent, and I'd highly recommend her to anyone buying in the area.

BR
Brooke Rogers10 June 2026

Trustworthy, knowledgeable and hardworking agent. We recently purchased a property through Steph and couldn't be happier with the experience. Having bought and sold through her multiple times over the years, we continue to come back because of her professionalism, honesty, and excellent communication. Steph is always approachable, responsive, and keeps everyone informed throughout the process. She genuinely cares about achieving the best outcome for all parties and was incredibly helpful in guiding us through the purchase, helping get everything across the line smoothly. We highly recommend Steph to anyone looking for a trustworthy, knowledgeable, and hardworking real estate agent.Trustworthy

N
Nick3 June 2026

We recently sold our property through Purnell and couldn't be happier with both the process and the outcome. Nick and Angie were professional, honest, trustworthy, and a pleasure to work with from start to finish. They kept us informed throughout the campaign, were always responsive to our questions, and worked diligently to achieve the best possible result. We particularly appreciated their straightforward advice, strong communication, and genuine commitment to our interests. Selling a home can be stressful, but Nick and Angie made the experience smooth and straightforward. We would highly recommend them to anyone looking for knowledgeable and reliable real estate agents.

JM
Jo Middleton2 June 2026

Nick and his team were fantastic, providing a seamless process from start to finish. Nick was professional and knowledgeable through the whole process, providing what felt like the perfect level of communication. Any concerns I did have, Nick and his team were quick to respond and assist. I wouldn’t hesitate in recommending Nick to others.

SL
Sara Lemanski21 May 2026

Transparent, respectful, and pressure free. Steph was easy to work with and honest about the process. If more REA's were like this, the industry stereotype would be very different. Steph let me have time to process, reflect and submit an offer. She responded to questions within a timely manner. I'm not going to be in the market any time soon, but if and when that day comes, I'll be reaching out to Steph first. If she treats buyers this well, I can only imagine how she treats clients.

HP
Helen Peacock14 May 2026

Good communication and professional . Steph was very professional and a good communicator, which made what is a challenging process more comfortable to deal with. She was quick to answer any questions we had and to offer suggestions or advice. She had good trades people to help with touch ups at the property before sale which was very helpful as we were from out of town selling our fathers property. I think she had sound market knowledge but like many areas was taken by surprise by the effects of the global uncertainty would have on the real estate market. This made it difficult to gauge an accurate sales figure. All dealings with Steph and Purcell were efficient and professional. I would definitely use them again.

Real estate agents in Canberra compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Canberra are compared.

RankProviderRatingReviewsOpen Sat.
1Altair Property★ 5,0109Yes
2Hive Property Canberra★ 4,9633No
3Ruiz Property★ 4,9303No
4Purnell Real Estate (this page)★ 4,9186No
5Block Real Estate★ 4,990No
Contact
+61262952011www.purnellrealestate.com.au82 Giles St, Kingston ACT 2604
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed