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Keystone Real Estate

Keystone Real Estate

4.9(85 reviews)See reviews ↓·Melbourne

What customers say

Based on genuine customer reviews

Keystone Real Estate builds its reputation on the way buyers and sellers are guided through transactions, with Richard and Mithra named repeatedly as the people who make the difference. Several customers describe Richard as patient, honest and supportive, particularly during first-home purchases where he listened to what was wanted, offered genuine advice and stayed available to answer questions. Mithra draws similar praise for her responsiveness and attention to detail, with reviewers noting she resolved issues quickly and kept buyers informed at every stage.

Something that features in review after review is the absence of unrealistic promises; one seller who invited three agencies to appraise a property chose Keystone on competitive fees and found the work was not skimped, with computer staging offered as a useful extra for an apartment sale. Clear communication before and after the appointment, punctual timelines and a professional, transparent manner across the team are recurring themes, as is the care shown to clients returning for a second or third transaction. Reviews regularly refer to feeling that their priorities were understood rather than pushed, and the smooth handling of processes from initial enquiry through to securing a home in Southbank.

AppraiserCondominium rental agency

Reviews

Reviews are taken from publicly available sources.

YD
Yolanda De Santis23 July 2026

I cannot recommend Richard and Keystone Real Estate highly enough. Having previously lived in and sold an apartment in the same Melbourne CBD building through Richard, I already knew the exceptional level of professionalism, integrity and dedication he brings to every client. When the opportunity arose to purchase in the building again, there was no one else I trusted. Richard understood exactly what I was looking for and worked tirelessly to help me secure the perfect apartment. Thanks to his expertise, guidance and genuine commitment, I couldn’t be happier with the outcome. Richard’s knowledge of his properties and the Melbourne CBD and Docklands market is second to none. He doesn’t simply show you an apartment—he takes the time to understand your lifestyle, your needs and what is truly important to you. He walks you through every detail, answers every question with honesty, and provides the information and confidence needed to make such an important decision. What truly sets Richard apart is the genuine care he has for his clients. He is approachable, responsive, patient and always willing to make time. From the very beginning, I felt that my needs and best interests were his priority. His advice was thoughtful, honest and authentic, and I always felt supported throughout the entire process. Richard is passionate about what he does, and that passion is reflected in every interaction. His professionalism, integrity and commitment to exceptional service are outstanding, making what can often be a stressful experience feel positive, exciting and rewarding. Thank you, Richard, for going above and beyond and for helping me find the perfect apartment. If you are looking to buy or sell property in Melbourne’s CBD or Docklands, I wholeheartedly recommend Richard Pay and Keystone Real Estate. Richard’s expertise, honesty and dedication to his clients make him a true standout in the industry, and Keystone Real Estate is fortunate to have such an exceptional leader at the helm.

VA
VIOLETKA ARZANOVSKA13 July 2026

Amazing agent with sooo Much practice & knowledge! Thank you Richard Mindraoui!

NK
natalia kabylyuk13 July 2026

Used Keystone Real Estate for the second time to sell my property, Richards was excellent. i asked 3 agencies to give me appraisals, his fees was most competitive, but no skipping on work. done a good job in this tough market, did not promised unrealistic results. would use him again. one extra Richard offered is computer staging that was useful for apartment sell

DM
Damien Maher9 May 2026

Mithra Ghazipour was by far the most comprehensive, efficient and overall professional property manager I have ever encountered in over a decade of tenanting properties in Melbourne. She is always attentive and takes calls and returns them immediately. Incredibly kind, helpful and compassionate to not only me, but my family, as I had to break-lease early given health and unforeseen circumstances. Could not recommend her highly enough for any future listings or a lease you may be considering signing as a tenant. 5 out of 5 stars!

CS
Chanel Sabo5 March 2026

What an amazing experience I had. I honestly had to share because this company was such a delight to work with. They helped me move into my dream apartment and made the whole process feel so easy

KH
Klara Halabi5 March 2026

I had a fantastic experience with Keystone Real Estate. Their customer service is truly outstanding. From the very beginning, the team was professional, responsive, and incredibly helpful throughout the entire process.

MG
Maria Galleguillos29 January 2026

Keystone Real Estate is one of the best agencies I’ve dealt with in Southbank. The team was professional and efficient, and Richard was absolutely fantastic. He was friendly, honest, and always available to answer questions, which made everything smooth and enjoyable

Real estate agents in Melbourne compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Melbourne are compared.

RankProviderRatingReviewsOpen Sat.
1Ray White Phillip Island★ 4,9473Yes
2VICPROP CBD★ 4,9470No
3First National Real Estate Melton★ 4,9214No
4Get RARE Properties - Melbourne★ 4,9151No
5Real Estate of Melbourne★ 4,9137No
8Keystone Real Estate (this page)★ 4,985No
Contact
+61386148999www.keystonerealestate.com.au68 Clarke St, Southbank VIC 3006
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed